Room Reservations:

1. Cancellation Policy: Guests may cancel their room reservation up to 48 hours prior to their scheduled arrival date without incurring any charges.

2. Late Cancellations: Cancellations made less than 48 hours before the scheduled arrival date will result in a charge equivalent to one night’s stay.

3. No Shows: Failure to arrive on the scheduled arrival date without prior notice will result in a charge equivalent to the full reservation amount.

4. Refund Process: Refunds for eligible cancellations will be processed within 7-10 business days to the original payment method

Restaurant Reservations:

1. Cancellation Policy: Guests may cancel their restaurant reservation up to 24 hours prior to the scheduled reservation time without incurring any charges.

2. Late Cancellations: Cancellations made less than 24 hours before the scheduled reservation time may result in a cancellation fee, depending on the circumstances and availability.

3. No Shows: Failure to arrive for a restaurant reservation without prior notice may result in a charge equivalent to the reservation value or forfeiture of any deposit made.

4. Refund Process: Refunds for eligible cancellations will be processed within 5-7 business days to the original payment method.

Banquet Reservations:

1. Deposit Requirement: A non-refundable deposit of 80% of the total estimated cost is required to confirm a banquet reservation.

2. Cancellation Policy: Cancellations made more than or equal to 45 days prior to the scheduled event date may be eligible for a partial refund of any amount paid beyond the non-refundable deposit.

3. Late Cancellations: Cancellations made less than 30 days before the scheduled event date may result in forfeiture of the entire deposit and additional charges depending on incurred expenses.

4. Refund Process: Refunds for eligible cancellations will be processed within 14-21 business days to the original payment method, minus any non-refundable deposit.

Note: The refund policy is subject to change without prior notice. Please contact us directly for any inquiries or clarification regarding cancellations and refunds.

NOTE: Any advance with nonrefundable status will not be refunded in any case, however in some cases the 50% of the payment can be compensates in same r similar services.